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Privacy Policy

We collect and protect the information you share when you open an account, deposit through Touch 'n Go eWallet, Boost, or GrabPay, and play in our live casino and slots lobby.

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SECURITY MEASURES

How We Protect Your Information

We encrypt your login credentials and payment details, restrict internal access to personal data on a need-to-know basis, and monitor account activity for signs of unauthorised use. Cookie controls let you choose which non-essential trackers to allow, retention schedules ensure we do not keep data longer than necessary, and formal request procedures give you the tools to exercise your privacy rights under local law.

Data encryption

All sensitive information — including passwords, Touch 'n Go eWallet or Boost account numbers, and withdrawal requests — travels over secure connections and is stored in encrypted form so that even internal systems cannot read your credentials in plain text.

Cookie management

Essential cookies keep you logged in and remember your language choice; analytics and preference cookies can be disabled in your browser without breaking core account functions, and we provide a cookie-consent banner when you first visit the site.

Account verification

Before we process a large withdrawal or change sensitive account details, we ask for identity documents or a one-time code sent to your registered phone; this step protects your balance from unauthorised access even if someone else knows your password.

Retention and deletion

We keep transaction and account records only as long as local law requires and as long as your account stays open; once you request account closure, we stop collecting new data and archive your history according to the retention schedule outlined in the policy above.

PRIVACY CONTACTS

How to Reach Us About Your Data

Questions about what we collect, requests to view or delete your information, and concerns about unauthorised account access all go through the same support channels. Use live chat for immediate help, email for detailed requests that need a written record, or check the account-settings page to update your contact details and communication preferences yourself.

Team online

Live chat

Open the chat widget in the lobby footer to ask about data access, request an account-data export, or report a privacy concern; our team replies in minutes and can escalate formal requests to the compliance desk.

Email

Send privacy questions and formal data requests to the support email listed on the contact page; include your registered account name and a brief description of what you need so we can verify your identity and respond within the timeframe local regulations require.

Account settings

Log in and navigate to your profile to review the personal information we hold, update your email or phone number, change your marketing preferences, and request account closure or data deletion directly from the settings panel.

Privacy Policy FAQ

We collect your name, email, phone number, payment details, and device information to verify your identity, process deposits and withdrawals, and secure your sessions against unauthorised access.

Payment credentials are encrypted during transmission and storage, processed through secure gateways, and never shared with third parties outside our authorised payment processors; we see only transaction confirmations, not your wallet PIN.

Yes — log in to your account settings and use the data-export option, or contact support via live chat or email with your registered account name to request a formal data report under local privacy regulations.

Essential cookies keep you logged in and remember language preferences; analytics and marketing cookies track site usage and can be disabled in your browser settings or through the cookie-consent banner without affecting core lobby functions.

We retain active-account data as long as your account remains open and archive transaction history for the period local law requires after closure; you can request deletion through account settings or by contacting support.

Use live chat for immediate help, email support for a written record, or visit your account-settings page to review recent logins and change your password; our team will investigate and escalate privacy incidents to the compliance desk.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.