Reference

Terms Conditions

Our terms set out how you use your arsenal888b account, how deposits and withdrawals work with Touch 'n Go eWallet, Boost and GrabPay, and what we expect from both sides. Read them once so you know where you stand.

Malaysia accounts onlyTouch 'n Go eWallet, Boost, GrabPay acceptedAge and identity verification requiredLive casino and slots
arsenal888b Terms Conditions
POLICY PRACTICE

How We Handle Your Account

We take the data and security obligations in our terms seriously. Your account information stays with us, we encrypt every login session, and we only share data when the law requires it or when you ask us to.

Data we collect

We record your name, contact details, payment account numbers for Touch 'n Go eWallet, Boost or GrabPay, and a log of your deposits, withdrawals and game history to meet verification and record-keeping requirements.

Security measures

Every login requires your password and an OTP sent to your phone; we hash your password so even our own systems cannot read it, and we scan for unusual account activity that might signal unauthorised access.

Retention period

We keep your transaction records for at least five years to comply with financial regulations, and we hold account data for as long as your account is open plus one year after closure.

Your rights

You can request a copy of the data we hold about you, ask us to correct an error, or close your account and request deletion — email support with your request and we will action it within two weeks.

CONTACT PATHS

Reach Us About Terms

If any clause is unclear or you need to ask how a rule applies to your account, our support team can walk you through it. We also handle requests to close accounts or retrieve your data.

Team online

Live chat

Open the chat bubble on any page and ask your terms question — our team answers in minutes and can pull up your account history if a specific transaction or bet is involved.

Email support

Send your terms query or a formal request to our support address and we will reply with the relevant clause reference and how it applies to your situation within one business day.

Help centre

Browse articles that explain common terms topics — account verification, deposit and withdrawal rules, bonus conditions, and what happens if a game round is interrupted mid-play.

Terms & Conditions FAQ

We recommend it, but at minimum read the sections on account eligibility, deposit and withdrawal rules, and prohibited conduct so you know what could get your account suspended.

Contact support immediately — we will close the duplicate and migrate your balance to the original account if no foul play is involved, but delaying risks both accounts being locked.

No — withdrawals must go to a payment account registered in your name and verified during your first withdrawal, which is usually the same wallet you deposited from.

Opening multiple accounts to claim the same promo repeatedly, placing offsetting bets to clear rollover with no risk, or colluding with other players to manipulate bonus conditions all breach our terms and void the bonus.

We post a notice on the homepage and send an email to your registered address whenever we update the terms; the new version takes effect two weeks after we post it.

Yes — email support with your request, and we will send you a file containing your account details, transaction log, game history and any documents you uploaded, usually within ten business days.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.